Frequently Asked Questions

Brexit

  • How will Brexit affect business to the EU?

    The United Kingdom has left the EU on the 31st of January.

    We now enter a period of transition until the 31st of December, where the government will try to agree the details of a deal and make steps towards its implementation.

    During this transition period, until the 31st of December, our business in the EU will not be affected and we can continue trading as we have been.

    We will update this page when new information is available, and email you when any changes take effect.

Orders

  • How do I view your prices?

    To view our prices and place an order, please Register for an Account or visit our showroom.

  • Do you have a minimum order?

    Our minimum order on the website is just £50.00.

  • Can you provide discounts on orders?

    We do not offer discounts on any orders, we pride ourselves on our competitive prices.
  • How do you ship your orders?

    All orders are dispatched in boxes with tracked delivery. Tracking will be sent by email and/or text message.

    • UK orders will be sent with Next Day Delivery via DPD courier service
    • Orders outside the UK will be sent via DPD or TNT courier service

    For prices and shipping time please visit our Delivery Information page. We aim for a dispatch time of 1-2 days.

  • When and how do I make payment?

    We do not take payment on the website. Once you have placed your order, we will process it and send you a total to pay including the delivery charge.

    You can select the following payment methods at checkout

    • Bank Transfer
    • Payment by Card (Online)
  • Do I need to pay VAT?

    When you are logged in each product on the website will be labelled with '+ VAT' or 'no VAT' under the price.

    1. UK customers will be charged VAT on products labelled '+ VAT'.
    2. EU customer with a valid VAT number will be exempt from all VAT charges
    3. EU customers without a VAT number will be charged VAT on products labelled '+ VAT'
    4. Customers outside Europe will not be charged VAT on any products.
  • Can I change my order once I have placed it?

    You are welcome to request changes to your order, before you receive confirmation it has been packed.

    • For 1 or 2 changes, please send the product code and quantity by email or over the phone.
    • For 3 changes or more, please place a new order. Please ensure you leave a comment at checkout.

Account

  • How do I login?

    To login to the website you need to Register for an Account. Use your email address and password set at registration on the login link at the top of the page.

    If you have forgotten your password, you can Reset It here.

  • Why can I not login to my account?

    Please check you are using the correct email address and password.

    If you have forgotten your password, you can Reset It here.

    We routinely clear accounts if an order has not been placed, 3 months after registration. You are welcome to register again.

  • Can I apply for a credit account?

    We do not offer credit accounts, all orders must be paid in full before dispatch.
  • Do I need to be a reatiler to purchase from you?

    Yes. We are a wholesaler and only supply our products to retailers in bulk quantities. To purchase from us you must have an online or physical store.
  • Do I need an account to visit your showroom?

    No. You do not need to register on our website, or book an appointment, to visit our showroom.

    We would however advice that you to register, and browse through our products and prices, before your visit.

Products

  • Can you send me samples of the products?

    We do not send samples! Our website contains a wide range of products and brands with different fabrics. We are confident that you will be more than happy with the quality. 

    We advice new customers to place a small first order, so you can view the quality of the products. 
  • How do I select sizes and colours?

    The majority of our products are sold in packs, which can not be split to provide individual sizes or colours.

    Each product will have a breakdown of sizes and colours in the description.

  • May I download your images and use them on my website?

    You are welcome to use our images.
  • Which brands do you sell?

    We sell products from over 50 brands, you can view the brands we sell on our Brands Page.
  • Will an Out of Stock item come back In Stock?

    If a product is labelled as 'Coming Soon' or '2-3 Days', it will usually be restocked within a week.

    If a product is labelled 'Out of Stock', it may be restocked at an unknown date.

    If a product is labelled 'Sold Out', it will not be restocked.

    We offer a quick turn around on items, so you always have new stock to offer in your store.

  • Can you send me a product catalogue or price list?

    Our product range can change on a daily basis so a catalogue or price list would not be practical.
  • Are your prices for the pack or a single piece?

    Our prices on the website are for a single piece.

    If an item is listed as a set or a 2 pack, 3 pack etc then the price is for this set or pack.

About Us

  • Do you have a showroom where I can view the products in person?

    We have a purpose built showroom in Leeds, United Kingdom, where our products are on display. You can view and purchase products in person.

    We always recommend that you look at the website and get an idea of product and prices before your visit.

    Orders can be collected the same day from our warehouse. Our Address and Opening Times.


  • What are your opening times?

    The opening times for our offices and showroom can be found below.

    Monday -Friday: 10am to 6pm

    Saturday: Closed

    Sunday: 10am to 1pm

  • How can I contact you?

    We are always happy to help our customers. You may contact us by phone, email or facebook chat.
  • Do you offer Drop-Shipping?

    We do not offer a drop ship service.